Refund policy
# Return & Refund Policy
**Effective Date: 30 August 2026**
At **MadrasIn / Margs Global**, we want you to be happy with your purchase. Please read the following policy carefully before placing an order. By purchasing from our store, you agree to the terms below.
## 1. Return Eligibility
We accept returns on eligible products within **14 days of delivery of the last item in your order**.
To be eligible for a return, the product must be:
* Unused and unworn
* Unwashed
* In its original condition
* Returned with all original packaging and tags, where applicable
Customers are responsible for ensuring that returned products are properly packed to avoid damage during return transit.
### Change-of-mind returns
We **do not accept returns or refunds simply because you changed your mind, no longer want the product, or ordered the wrong size**.
We also **do not offer size exchanges**.
### Personalized or custom-made products
**Personalized, customized, or specially made-to-order products are not eligible for return or exchange**, unless the product is defective, misprinted, or incorrectly produced by us.
## 2. Damaged, Defective, Misprinted, or Incorrect Products
If you receive a product that is:
* Damaged
* Defective
* Misprinted
* Incorrectly produced
* Different from what you ordered
please contact us as soon as possible with your **order number and clear photos/videos of the issue**.
Depending on the situation, you may choose between:
**A replacement** of the affected product, or
**A refund** for the affected product.
Where the issue is genuinely caused by our production, packing, or fulfillment process, you will **not be required to bear the return cost**.
## 3. Printing/Production Issues
If an item has a genuine printing or production error, we will review the issue and, where verified, provide an appropriate resolution.
This may include a replacement or refund at your choice.
We do not accept claims based solely on personal preference regarding how a design looks, minor variations inherent to the printing process, or a change of mind.
## 4. Return Shipping
For eligible customer-requested returns, **the customer is responsible for the return shipping cost**.
We do not charge a restocking fee.
For products that are defective, damaged, incorrectly produced, or incorrectly fulfilled due to our error, the return requirement and shipping arrangements will be handled separately based on the issue.
## 5. Refunds
Once your returned product has been received and inspected, we will process the approved refund within **5 business days**.
You may choose between:
**Original Payment Method:**
The refund will be initiated to the original payment method. Depending on your bank, card issuer, UPI provider, or payment service, it may take additional time to appear in your account.
**Store Credit:**
Store credit will be issued **immediately after the refund is approved**.
### Important
**Original shipping charges are non-refundable.**
Any applicable amount relating to the returned product will be calculated after considering the terms of this policy.
## 6. Failed or Refused Deliveries
If an order cannot be delivered because of an issue attributable to the customer, such as:
* Incorrect or incomplete address
* Customer being unavailable for delivery
* Customer refusing to accept the shipment
* Failure to respond to delivery attempts
we may **reship the order once**.
If the customer does not want the order to be reshipped and requests cancellation, **the order will not be eligible for a refund** in such circumstances.
However, where a delivery failure occurs because of a **genuine issue outside the customer's control**, we will review the circumstances and may provide a refund where appropriate.
## 7. Order Cancellation
Orders may be cancelled within **15 minutes of placing the order**.
After the 15-minute cancellation window has passed, cancellation may not be possible because the order may already have entered processing or fulfillment.
Once an order has been fulfilled, our return policy will apply instead of the cancellation policy.
## 8. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with:
* Your order number
* The product name
* A description of the issue
* Clear photos/videos, where applicable
### Contact Us
**Email:** [margsglobal@gmail.com](mailto:margsglobal@gmail.com)
**Phone/WhatsApp:** +91 7997511415
Our team will review your request and provide the next steps.
## 9. Refund Approval
Submitting a return request does not automatically guarantee a refund.
Returned products will be inspected to determine whether they meet the eligibility requirements described in this policy. Products that do not meet the required condition may be rejected.
We reserve the right to refuse a return or refund where the product has been used, washed, damaged after delivery, altered, or otherwise does not meet our return conditions.
## 10. Policy Updates
We reserve the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.