Terms of service
# Terms of Service
**Effective Date: 30 August 2026**
Welcome to **MadrasIn**, operated by **Margs Global**. These Terms of Service govern your use of our website, products, services, and purchases made through our online store.
By accessing or using our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.
## 1. General
MadrasIn is an online store operated by **Margs Global** that offers products including apparel, phone cases, posters, metal posters, and other merchandise.
We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will be effective once published on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.
## 2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
## 3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, specifications, colors, and other information displayed on our website are accurate.
However, actual product colors and appearance may vary slightly depending on your device, screen settings, lighting, manufacturing processes, and printing conditions.
We reserve the right to:
* Modify product descriptions or specifications
* Update product availability
* Discontinue products
* Correct errors or inaccuracies
* Change prices without prior notice
A product being displayed on the website does not guarantee that it will always remain available.
## 4. Pricing and Payments
All prices displayed on our website are subject to change without prior notice.
You agree to provide accurate and complete billing and payment information when placing an order.
We reserve the right to cancel or refuse an order where there is an apparent pricing error, payment issue, suspected fraudulent activity, or other legitimate reason.
If an order is cancelled by us after payment has been received, any applicable refund will be processed through the original payment method or another method offered by us.
## 5. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been fully accepted or shipped.
We reserve the right to accept, decline, or cancel an order at our discretion, including where:
* A product is unavailable
* There is an error in the product or pricing information
* Payment cannot be successfully processed
* The order appears fraudulent or suspicious
* We are unable to fulfill the order for operational reasons
Where we cancel a paid order, any eligible refund will be processed accordingly.
## 6. Order Cancellation
Orders may be cancelled within **15 minutes of placing the order**.
After the 15-minute cancellation period, the order may have entered processing or fulfillment and cancellation may no longer be possible.
For further information, please refer to our **Return & Refund Policy**.
## 7. Shipping and Delivery
We will make reasonable efforts to process and dispatch orders within the estimated timelines displayed on our website.
Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, weather, natural disasters, strikes, transportation issues, incorrect addresses, or other unforeseen events.
You are responsible for providing a complete and accurate delivery address and contact information.
Once an order has been handed over to the delivery partner, delays caused by the delivery partner may be outside our direct control.
## 8. Failed Delivery and Incorrect Information
You are responsible for ensuring that the shipping address, phone number, email address, and other order information provided during checkout are accurate.
If an order cannot be delivered because of incorrect or incomplete information, refusal of delivery, customer unavailability, or other circumstances attributable to the customer, we may attempt to **reship the order once**.
If the customer declines reshipment and requests cancellation in such circumstances, the order may **not be eligible for a refund**.
Where a delivery problem results from circumstances genuinely outside the customer's control, we may review the matter and provide an appropriate resolution.
## 9. Returns, Refunds, and Exchanges
Our Return & Refund Policy forms part of these Terms of Service.
We do not accept returns for change of mind, and we do not offer size exchanges.
Eligible returns are subject to the requirements, time limits, product conditions, and procedures described in our **Return & Refund Policy**.
Personalized or custom-made products are generally non-returnable except where they are defective, misprinted, or incorrectly produced.
## 10. Intellectual Property
All content available on our website, including but not limited to:
* Logos
* Brand names
* Product designs
* Artwork
* Images
* Graphics
* Text
* Product descriptions
* Website layouts
* Original creative content
is owned by or licensed to **Margs Global / MadrasIn**, unless otherwise stated.
You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit our content without our prior written permission.
Unauthorized use of our designs, artwork, branding, or other intellectual property is prohibited.
## 11. Customer-Submitted Content
If you submit photographs, artwork, reviews, comments, messages, or other content to us, you confirm that you have the necessary rights and permissions to submit that content.
You agree that your submitted content does not infringe the rights of any third party or violate any applicable law.
We reserve the right to remove or refuse content that we reasonably believe is unlawful, offensive, misleading, infringing, or inappropriate.
## 12. Prohibited Use
You agree not to use our website or services to:
* Violate any applicable law or regulation
* Commit fraud or facilitate fraudulent activity
* Attempt to gain unauthorized access to our website or systems
* Interfere with website security or functionality
* Copy or reproduce our website or intellectual property without permission
* Submit false, misleading, or fraudulent information
* Upload malicious code or harmful software
* Use our website for any unlawful or unauthorized purpose
## 13. Third-Party Services
Our store may use third-party services such as payment providers, shipping companies, technology platforms, analytics providers, and other service providers.
Your use of certain third-party services may also be subject to their own terms and policies.
We are not responsible for the independent actions, policies, availability, or performance of third-party services.
## 14. Website Availability
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend, restrict, modify, or discontinue any part of the website or service for maintenance, technical reasons, business reasons, or circumstances beyond our control.
## 15. Disclaimer
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
We do not guarantee that the website or its content will always be accurate, complete, current, uninterrupted, or free from errors.
Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.
## 16. Limitation of Liability
To the maximum extent permitted by applicable law, **Margs Global** will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website, products, or services.
Our liability, where legally applicable, will be limited to the amount paid by the customer for the relevant product or order, except where such limitation is prohibited by law.
## 17. Indemnification
You agree to indemnify and hold harmless **Margs Global**, its owners, employees, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from your:
* Violation of these Terms
* Misuse of our website or services
* Violation of applicable laws
* Infringement of third-party rights
* Submission of unauthorized or infringing content
## 18. Privacy
Your use of our website is also subject to our **Privacy Policy**, which explains how we collect, use, store, and process personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
## 19. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the **applicable laws of India**.
Any disputes arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the **competent courts in India**.
## 20. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, and the remaining provisions will continue in full force and effect.
## 21. Contact Information
For questions regarding these Terms of Service, orders, products, or our policies, please contact us:
**Margs Global / MadrasIn**
**Email:** [margsglobal@gmail.com](mailto:margsglobal@gmail.com)
**Phone / WhatsApp:** +91 7997511415
**Last Updated:** 30 August 2026